Refund policy

Return Policy
Customers may request a return within 7 days of receiving their order.
Return Eligibility
 Product must be unused, unwashed, and unworn.
 Original tags, labels, and packaging must be intact.
 Product should not show signs of damage or misuse.
 Return requests raised after 7 days of delivery will not be accepted.
Non-Returnable Products
 Clearance Sale products
 Buy One Get One (BOGO) products
 Limited Edition products
 Customized or Personalized products
 Gift Cards and Promotional Items
ASH reserves the right to reject returns that do not meet the above criteria.
Exchange Policy
 One free size exchange is allowed per order.
 Exchange request must be raised within 7 days of delivery.
 Product must be unused and returned with original tags and packaging.
 Exchange is subject to stock availability.
 If the requested size is unavailable, store credit or refund may be oƯered.
Damaged, Defective or Incorrect Product
If a customer receives:
 A damaged product
 A defective product
 An incorrect item
The issue must be reported within 24 hours of delivery.
Required evidence:
 Product photos-
 Packaging photos
 Unboxing video
After verification, ASH will provide a replacement or refund as applicable.
Refund Policy
Prepaid Orders
 Refund will be processed to the original payment method.
COD Orders
 Refund will be processed via bank transfer or ASH Store Wallet.
Refund Timeline
 Return pickup verification: 2–3 business days.
 Refund initiation: 5–7 business days after quality check.
 Bank processing time may vary depending on the payment provider.
Cancellation Policy
 Orders may be cancelled before shipment.
 Orders already shipped cannot be cancelled.
 Once delivered, customers may request a return if eligible.
 ASH reserves the right to cancel any order due to stock unavailability, pricing
errors, payment issues, or suspected fraudulent activity.